Privacy Policy

Candle Hub is a bespoke fragrance atelier based in Dubai, UAE. We create custom candles, reed diffusers, and fragrance products for individuals, events, and businesses. References to “we”, “us”, or “our” throughout this policy refer to Candle Hub.

We collect personal information that you voluntarily provide when:

• Submitting a commission or enquiry via our contact form
• Placing an order through our website
• Subscribing to updates or promotional communications

This may include your name, email address, phone number, delivery address, and any customisation details you share with us.

We use the information we collect to:

• Process and fulfil your custom order
• Communicate with you regarding your commission
• Send transactional emails (order confirmation, shipping updates)
• Improve our website and service quality
• Comply with applicable legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of your order and up to three years thereafter for accounting and legal compliance purposes.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict how we process your data

To exercise any of these rights, please contact us at candlehubstore@gmail.com.

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies without your consent. You can control cookie preferences through your browser settings.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

We may use trusted third-party services to operate our website and process orders (such as hosting providers or payment processors). These parties are obligated to handle your data in accordance with this policy and applicable law.

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. Continued use of our website following any changes constitutes acceptance of the revised policy.

If you have any questions about this privacy policy or how we handle your data, please reach out: